Jackson Hole
Seamless Skier Data Integration
Unifying skier performance and guest data across mobile and web platforms
Challenge
Skier performance data from the JH Insider mobile app wasn't syncing with web accounts, breaking expectations for a unified guest experience.
Solution
A RESTful API and synchronization layer enabling real-time data sharing between mobile and web platforms.
Results
A unified guest experience with skier stats visible, accurate, and consistent across all digital touchpoints.
Outcomes
The integration delivered measurable improvements to guest experience:
Unified Experience
Ski stats visible across mobile and web
Guest Engagement
Improved guest engagement and loyalty through seamless performance data
Consistent Platform
Real-time sync across all touchpoints
The Challenge and Approach
Jackson Hole Mountain Resort guests experienced inconsistencies between their mobile app ski data and web account stats. Performance metrics weren't syncing reliably, frustrating guests who expected seamless access across platforms.
Mapleton Hill designed and implemented a RESTful API and real-time synchronization infrastructure to unify skier data across mobile and web experiences. The solution integrated directly with Jackson Hole Insider web accounts, ensuring consistent, up-to-date performance data across all digital touchpoints.
Capabilities
Partnership
The Jackson Hole integration demonstrates how thoughtful API architecture can unify fragmented guest experiences, turning fragmented skier data into a seamless, cross-channel guest experience.
